h bazi Responsible Gaming

h bazi believes that a sustainable, enjoyable gambling environment is one where players remain in control at all times. Our responsible gaming framework is not a regulatory checkbox — it is a genuine commitment to the welfare of every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh who chooses to play with us.

We invest in responsible gaming systems because we know that problem gambling affects not only the individual player but also their family, their finances, and their wider community. Our platform is designed so that the tools to stay safe are always visible, always accessible, and never hidden behind confusing menus or lengthy support queues.

h bazi staff receive regular training in recognising and responding to the signs of problem gambling. If our team identifies patterns in a player's account that suggest distress — such as unusually rapid increases in deposit amounts, extended unbroken sessions, or frantic bet placement following a large loss — we will make proactive contact to check in and to remind the player of the tools available to them.

h bazi is strictly for adults aged 18 and above. We enforce this limit through a mandatory identity verification (KYC) process that every new player must complete before they can make a deposit or place a bet. Providing false date-of-birth information to circumvent this check is a serious violation of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.

During KYC, players are required to submit a government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that clearly shows their full legal name and date of birth. Documents are verified by our compliance team and, where applicable, by automated document-verification technology.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed h bazi, please take the following steps immediately:

• Use parental control or content-filtering software on shared devices and home broadband routers to block access to gambling websites.
• Keep your h bazi login credentials private — never leave a logged-in session unattended on a shared device.
• Contact us at [email protected] to report a suspected underage account; we will investigate and close it immediately.

Setting a deposit limit is one of the most effective ways to keep your gambling spending within a budget you are comfortable with. h bazi allows you to set three types of deposit limit from your account settings page:

• Daily deposit limit: The maximum total amount (in BDT) that you can deposit in any single calendar day.
• Weekly deposit limit: The maximum total amount you can deposit across any 7-day rolling period.
• Monthly deposit limit: The maximum total amount you can deposit across any 30-day rolling period.

You may set limits across any combination of these three periods. For example, you might set a daily limit of ৳500 and a monthly limit of ৳5,000 — whichever threshold is reached first will block further deposits for the remainder of that period.

In addition to deposit limits, h bazi also offers a loss limit feature, which caps the net amount you can lose in a given period. This is separate from the deposit limit and can be set alongside it for a more complete financial safeguard.

Time can pass quickly during an engaging gaming session. h bazi's session time controls are designed to keep you aware of how long you have been playing and to give you a natural, low-pressure prompt to take a break.

From your account settings, you can configure the following time-based tools:

• Session time limit: Set a hard maximum duration for any single session. When the limit is reached, you will be automatically logged out and cannot log back in for a configurable cooling-off period (minimum 1 hour).
• Reality check reminders: Choose to receive a pop-up notification every 15, 30, or 60 minutes showing your session duration and net financial position. You can choose to continue or end the session from the pop-up.
• Time-out period: A short voluntary break from gambling, typically ranging from 24 hours to 6 weeks. During a time-out, your account is suspended but not permanently closed. This is a good option if you feel you need a brief pause without committing to full self-exclusion.

All time-based controls are visible in the "Responsible Gaming" section of your h bazi account dashboard. Changes to session limits take effect at the start of your next login session.

Self-exclusion is the most comprehensive responsible gaming tool available at h bazi. When you self-exclude, your account is immediately and completely suspended. You will not be able to log in, deposit, place bets, or receive any promotional communications from h bazi for the duration of the exclusion period.

h bazi offers the following self-exclusion durations:

• 1 Month
• 3 Months
• 6 Months
• 1 Year
• Permanent (indefinite) exclusion

To request self-exclusion, navigate to the Responsible Gaming section of your account settings and select "Self-Exclusion", or email [email protected] with the subject line "Self-Exclusion Request" and your registered account name. Self-exclusion requests submitted by email are processed within 24 hours of receipt and the suspension is applied immediately once processed.

At the end of a fixed self-exclusion period, your account will not be automatically reactivated. You must contact our support team to request reactivation, at which point we will conduct a brief welfare check before restoring access. Permanent self-exclusion cannot be reversed under any circumstances.

Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. Many people who develop a gambling problem do not realise it until the financial or personal impact has already become significant. The following self-check questions can help you reflect honestly on your gambling behaviour.

h bazi's responsible gaming team is available around the clock to assist players who are concerned about their gambling behaviour. In addition to our internal tools and support team, we encourage players to seek help from independent professional organisations. The following resources are available to players in Bangladesh.

All responsible gaming tools on h bazi are accessible directly from your account settings. The steps below explain how to find and activate the most important controls. If you experience any difficulty, contact our support team immediately — we can activate any tool on your behalf within minutes.